Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unused, unworn, with any original tags (if applicable), and in its original packaging. You must also provide your receipt or proof of purchase.

If your return is approved, you are responsible for the cost of return shipping. Once we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Returned items must be received in their original, unused condition to qualify for a refund.

Damages and issues
Please inspect your order upon delivery. If your item is damaged, defective, or if you receive the wrong item, please contact us through our Contact page within 7 days of delivery. Include your order number and clear photos of the item and its packaging so we can review the issue and work with you to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Customized and personalized items are not eligible for return or refund. This includes products made with custom names, special messages, custom designs, or any modifications requested specifically by the customer.

Standard, non-customized items may be returned in accordance with our return policy, provided they are returned unused, in their original condition, and in their original packaging.

Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item at your own expense. Once we receive and inspect the returned item and confirm it is in its original, unused condition, we will issue a refund. You may then place a new order for the item you would like.

Please note: Personalized or custom-made items are not eligible for exchange or return unless they arrive damaged or defective.

Refunds
We will notify you once we've received and inspected your return and let you know if your refund has been approved. If the returned item is received in its original, unused condition, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.